After Sales Service Administrator - Gree Electric Appliances Indonesia

Join Gree Electric Appliances Indonesia, a leading name in innovative home appliances, as an After Sales Service Administrator in Jakarta Utara. This role is pivotal in ensuring exceptional customer satisfaction by managing post-purchase support, and troubleshooting customer issues with our advanced range of products. With a mission to deliver top-notch service, you'll be part of a dynamic team dedicated to enhancing customer experiences and maintaining our reputation for excellence.

In this role, you'll handle customer inquiries, schedule service appointments, and coordinate with our technical team to ensure timely resolutions. Utilizing tools like ServiceNow and Salesforce, you'll manage service requests efficiently, leveraging your expertise in CRM systems to streamline operations. This is an opportunity to grow within a company that values innovation and customer-centric solutions.

📋 Tanggung Jawab Pekerjaan

• Manage and track after-sales service requests using ServiceNow and Salesforce.
• Coordinate with technical teams to ensure timely resolution of customer issues.
• Handle customer inquiries and provide information on product warranties and service policies.
• Schedule and confirm service appointments, ensuring customer satisfaction.
• Maintain accurate records of service activities and customer interactions.
• Assist in training new staff on service protocols and company policies.
• Monitor service performance metrics and provide reports to management.
• Collaborate with marketing teams to gather customer feedback and suggest improvements.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service, or a related field.
• Minimum 2 years of experience in after-sales service administration or customer support roles.
• Proficient in using CRM systems such as ServiceNow and Salesforce.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with home appliances and basic troubleshooting skills is a plus.
• Fluent in both written and spoken Indonesian and English.
• Certification in customer service or related fields is a bonus.

🛠️ Keahlian

Lowongan Terkait